DDue to the pandemic we are facing, many processes have been modified and some procedures have been created to prevent the spread of the coronavirus and to maximize the safety, well-being and comfort of our guests and employees. These measures follow the guidelines of the Municipal Health Protocol of Santa Catarina and we request your attention to comply with these:
☛ The hotel offers 70% alcohol gel at internal and strategic points for guests to use and disinfect your hands;
☛ Wearing face mask (coverings both your nose and mouth) is mandatory in Santa Catarina State and therefore inside the hotel;
☛ The check-in registration form must be completed and submitted (online) in advance to the reservations team, in order to avoid crowds at the hotel reception as well as to minimize the time spent on site, speeding up the process. check in;
☛ The body temperature of all guests will be monitored at check-in and the respiratory symptoms questionnaire will be applied. If guests have flu-like symptoms (dry or productive cough, body aches, sore throat, nasal congestion, headache, shortness of breath) or body temperature greater than or equal to 37.8 °, it will be sent to the health secretary on duty, according to municipal protocol. Guests with suspected infection and people who share the same apartment must remain isolated, unable to move through common areas;
☛ The order / cleaning of the apartment will not be carried out (restricting the possibility of transmission of Covid-19). These measures will be temporary until the normalization of the operation and will follow the updating of the Municipal Decree;
☛ Please be advise that we don’t provide valet service to avoid contact with our guests, therefpre we advice our guest that upon arrival leave their luggage at the reception and afterward park their cars, The restaurant service (lunch, dinner and room service is also suspended as a precaution, if you want to have a drink ask the reception or at the bar;
☛ Please note that we do not have valet parking (to avoid contact with guest property). For this reason, we recommend that upon arrival at the hotel, the guest (s) assign their luggage at the reception and later, they must park their car (whoever or whoever comes);
☛ In order to reduce the possibility of contagion, maintain distance and prevent the health and safety of our guests and collaborators, we inform that the pool will have restricted access;
We thank you in advance for your understanding and compliance with the previously reported measures. We remain available and in the hope that the new normal will be to emphasize our values of respect, cooperation, sustainability, and renewal.
Sincerely, Apart Hotel Francesco Staff
